Yes. In September 2015 Lakehaven contracted with a new vendor, Retail Lockbox Management Services (powered by paystation.com) to handle our online payment processing.
To set up *auto-pay* you must register with your Lakehaven account # (found on the top of your invoice), email address, and create a password on Paystation . (A Lakehaven logo will identify us as the payee). Once you are logged into the system, click the tab to “Schedule a Payment.”
You may also make a payment without registering by clicking on the "Pay Without Registering" button. Please have your account number and the statement date ready to validate your account information.
For more information about making utility payments online visit Pay Your Bill Online page.
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Lakehaven Water and Sewer District, 31627 1st Avenue S, Federal Way, WA 98003-5201. Visit our Locations page to get
In September 2015 Lakehaven contracted with a new vendor, Retail Lockbox Management Services (powered by paystation.com) to handle our online payment processing.
If you need assistance logging on to paystation.com, or you are experiencing other technical difficulties with the paystation.com website, please Email Lakehaven Customer Service.
We have included updates about the City of Federal Way excise tax in our bi-monthly Newsletters that are included with your invoice mailings. Use the Search functionality at the top of any page of this site to find Newsletters articles on this topic. One article in particular, "Federal Way and Edgewood Customer Excise Tax", can be found in the July-August 2018, Issue #176 Newsletter. It explains the formula which may be of interest to you.
We send out bills bi-monthly. You will receive a bill once every two months.
Your sewer bill consists of two components, a bi-monthly base rate and a charge based on the average amount of water you used in "the wet months".
Water and sewer charges are associated with the property rather than the occupant who incurs the charge. If you purchase a property and the final bill is not paid at closing, it will become your responsibility. Check with your Escrow Company to make sure they are paying the closing bill.
Your water bill consists of two components, a bi-monthly base rate and a charge based on the amount of water you used in the billing period.
Lakehaven Water and Sewer District does not stop and start billing when a renter moves in or out. If you read your meter the day the renter moves out and call us with that read, we can give you a verbal calculation of the renter's portion. If you do not get a read you can calculate the renter's portion based on the amount of days in the billing period that the renter was living in your house.
The most common reasons for a high bill are changes in water usage and leaks. Did you do anything that would increase your water usage, such as watering lawns and garden, power-washing, filling a pool or having house guests? The increased bill could also be the result of a leak. Please see