Show All Answers

1. How do I check for a leak?

Please see

How to Check for a Leak?

2. Do you offer payment assistance for low income customers?

Lakehaven has partnered with the King County Multi Service Center to set up a fund to assist our customers. The Multi Service Center administers this program.  Their phone number is 253-838-6810.

Visit COVID-19 Updates page for information about delinquent account options.

Customer Assistance Program

3. Can I get a leak adjustment if I had a leak on my property?

The Board of Commissioners adopted updates to the District’s Leak Adjustment Program at the July 14, 2016 regular meeting. With these updates, customers repairing leaks in their service lines or home plumbing systems may apply for a leak adjustment no more than once in a two-year period. In order to be eligible, customers will be required to repair the leak within 60 days of the discovery of the leak and submit evidence of the repair. As proof, the District will require detailed receipts for repairs made by third parties (such as plumbers or contractors). For repairs made by customers, the District will require copies of receipts for repair supplies and a sworn declaration from the customer describing the repair, including a description and date of the repair work. To apply for a leak adjustment please complete and submit.

Leak Adjustment Request Form

4. What do I need to do when I sell or purchase property in your district?

Complete the attached Ownership Change Form which requires: the property address, the seller's name and forwarding address, the buyer's billing information, the closing date, the Title/Escrow Company and phone number.

Ownership Change Form

5. What do I need to do if I am renting out my property?

Lakehaven Water and Sewer District does not bill renters directly. We continue to bill the owner of the property . If you want the tenants to pay the bill you can request a copy of the bill be sent to the property address addressed to “Occupant.” Please call 253-941-1516 to request duplicate billing.

6. Can I transfer the bill into my name, if I am the tenant renting the property?

No, Lakehaven Water and Sewer District does not bill renters directly. The owner of the property can request a copy of the bill be sent to the property address, addressed to “Occupant.”

7. How can I make a donation to your Customer Assistance Program?

Please visit our Customer Assistance Program page.

Customer Assistance Program

8. What is the Capital Facilities Charge Capacity Rental Program?

The Capacity Rental Charge allocates a charge to customers using more capacity in the water and/or sewer systems than purchased (typically at connection) for the property served. Please visit this link for detailed information

Capacity Rental Charge