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Lakehaven Water and Sewer District, 31627 1st Avenue S, Federal Way, WA 98003-5201.
During COVID customer service is open but the doors are locked. You may drop payments off in the payment box located in front of the Administration building on the island. Call 253-941-1516 if you need help location the drop box.
In September 2015 Lakehaven contracted with a new vendor, Retail Lockbox Management Services (powered by paystation.com) to handle our online payment processing.
If you need assistance logging on to paystation.com, or you are experiencing other technical difficulties with the paystation.com website, please Email or call 253-941-1516 Lakehaven Customer Service.
Periodically we mention the status of the City of Federal Way excise tax in our bi-monthly Newsletters that are included with your invoice mailings. The following newsletter may be of interest as it explains for formula to calculate excise tax. July-August 2018, Issue #176 Newsletter.
We send out bills bi-monthly. You will receive a bill once every two months.
Your sewer bill consists of two components, a bi-monthly base rate and a charge based on the average amount of water you used in "the wet months".
Water and sewer charges are associated with the property rather than the occupant who incurs the charge. If you purchase a property and the final bill is not paid at closing, it will become your responsibility. Check with your Escrow Company to make sure they are paying the closing bill.
Your water bill consists of two components, a bi-monthly base rate and a charge based on the amount of water you used in the billing period.
Visit My Rates page to learn more.
Lakehaven Water and Sewer District does not stop and start billing when a renter moves in or out. If you read your meter the day the renter moves out and call us with that read, we can give you a verbal calculation of the renter's portion. If you do not get a read you can calculate the renter's portion based on the amount of days in the billing period that the renter was living in your house.
The most common reasons for a high bill are changes in water usage and leaks. Did you do anything that would increase your water usage, such as watering lawns and garden, power-washing, filling a pool or having house guests? The increased bill could also be the result of a leak. Please see
We have included updates about the City of Federal Way excise tax in our bi-monthly Newsletters that are included with your invoice mailings. Use the Search functionality at the top of any page of this site to find Newsletters articles on this topic. One article in particular, "Federal Way and Edgewood Customer Excise Tax", can be found in the July-August 2018, Issue #176 Newsletter. It explains the formula which may be of interest to you.
Lakehaven has partnered with the King County Multi Service Center to set up a fund to assist our customers. The Multi Service Center administers this program. Their phone number is 253-838-6810.
The Board of Commissioners adopted updates to the District’s Leak Adjustment Program at the July 14, 2016 regular meeting. With these updates, customers repairing leaks in their service lines or home plumbing systems may apply for a leak adjustment no more than once in a two-year period. In order to be eligible, customers will be required to repair the leak within 60 days of the discovery of the leak and submit evidence of the repair. As proof, the District will require detailed receipts for repairs made by third parties (such as plumbers or contractors). For repairs made by customers, the District will require copies of receipts for repair supplies and a sworn declaration from the customer describing the repair, including a description and date of the repair work. To apply for a leak adjustment please complete and submit.
Complete the attached Ownership Change Form which requires: the property address, the seller's name and forwarding address, the buyer's billing information, the closing date, the Title/Escrow Company and phone number.
Lakehaven Water and Sewer District does not bill renters directly. We continue to bill the owner of the property . If you want the tenants to pay the bill you can request a copy of the bill be sent to the property address addressed to “Occupant.” Please call 253-941-1516 to request duplicate billing.
No, Lakehaven Water and Sewer District does not bill renters directly. The owner of the property can request a copy of the bill be sent to the property address, addressed to “Occupant.”
Please visit our Customer Assistance Program page.
The Capacity Rental Charge allocates a charge to customers using more capacity in the water and/or sewer systems than purchased (typically at connection) for the property served. Please visit this link for detailed information
Redondo Treatment Plant515 South 288th StDes Moines, WA 98198
Lakota Treatment Plant3203 SW Dash Point RoadFederal Way, WA 98023-2340
Information on all of our facilities can be found at link to Contact Us
Lakehaven is moving to automatic meter readers that use wireless technology. If you are interested in learning more about radiofrequency (RF) signals around your home, please reference this article by the World Health Organization about electromagnetic fields and public health.
Lakehaven Water and Sewer District does not perform plumbing repairs. Please consult a plumber.
There are a number of online sources you can use to find listings of local plumbers. We do not endorse any listed here but some online business search providers are 411.com, yellowpages.com, yellowbook.com, dexknows.com. For more sophisticated projects try HomeAdvisor.com or Thumbtack.com or simply search on the term to fit your need (e.g. "find plumbers in Federal Way, WA") in your preferred search engine.
After business hours call 253-941-1516 and listen for instructions.
If you need further assistance navigating our website please Email. Someone will reply or call you back within 1 business day.
To report web page problems on lakehaven.org website please Email Website Administrator.
To report issues with payments and billing, or while using our 3rd party online billing payment system called "paystation" please Email Customer Service (not the Website Administrator).
Please Email Website Administrator.