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The original item was published from 8/24/2022 7:51:00 AM to 8/24/2022 11:03:42 AM.

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Posted on: September 1, 2022

[ARCHIVED] Be kind to Customer Service Staff (Issue 201)


September 1st marked the end of the District’s special rules for managing delinquent accounts during the COVID-19 Pandemic and the return to regular processing of customer accounts. 

Despite the change, our Customer Service staff remains available to help you with any questions you may have about your bill and to respond to difficulties you may have paying your bill. While we understand that paying bills is not always the easiest job we face every month, we ask that you avoid rude or hostile communications with the Customer Service staff about your bill. Their job has not been easy during the Covid-19 period and courteous and civil discussions about your bill is always preferred. 

On another note, the District has funds remaining in the Customer Assistance Program to help customers in need. We also anticipate that some additional assistance will become available in the coming months from funds allocated for utility bills by the State Legislature earlier this year. Lastly, the Board voted in August to increase the delinquency threshold for shutting off water service from $60 to $100. The threshold for filing liens was increased from $120 to $200. 

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