(Note: This article was prepared in mid-April and may not reflect conditions during the full two-month distribution period of this newsletter. Check www.lakehaven.org for the latest updates)
The District has been able to keep water and sewer service fully operational during the COVID 19 Emergency despite significant reductions in on-site staffing levels aimed at protecting employees and the community from the spread of the coronavirus. In order to ensure that all customers have service during the period
of the Emergency, water shutoffs associated with delinquent accounts were suspended in March. The District is also restoring water service to ratepayers that
were shut off prior to the suspension of shutoffs (this does not require payment on the account, but does require that a request for service restoration be made
to Customer Services).
The Board modified the Customer Assistance Program to allow any customer having lost a job or business due to COVID 19 to receive,
while funds are available, $50 towards the payment of a water and/or sewer bill that became due on, or after, March 23, 2020. Contact Customer Service at 253-941-1516 if you are interested in assistance. The Board has suspended holding Board meetings in person during this time and will continue to hold meetings remotely during the emergency. The public is invited to attend remotely. (Information to attend meetings remotely can be found on the District’s website).