COVID-19 Resources


    (Updated 3/3/2022)

    Customer Service

    Effective  March 7, 2022 office hours are  Monday through Friday from 8  a.m. to 4 p.m.

    Construction activity will be ongoing for the coming year.  Access to the facilities and parking is limited. Please use caution when visiting Lakehavens'  Administration Building and Water Operations Building.

    Development Engineering (DE)

     Beginning on Monday, 3/21/2022 office hours will be 8:00 AM to 3:00 PM and open to the public with no appointment necessary.

    Parking is limited during construction.  The Water Shop Building (Development Engineering) will have two designated customer parking spots in front of the customer service entrance to the building.

    Contact either Customer Service and Development Engineering  outside office hours or email as follows:

    Customer ServiceDevelopment Engineering
    (Federal Way)
    Administration Building
    31527 1st Ave S
    Water Operations Building
    31623 1st Ave S
    Phone:253-941-1516 *253-945-1581

    Emergencies and Non-Emergencies:  
    * Call 253-941-1516 to report a water or sewer emergencies after business hours.

    Visit Contact Us to lookup:

    • Other Departments and Staff 
    • Business closures
    • Lakehaven Building Addresses
water dripping from faucet with hand underneath


The Governor’s moratorium on shutting off water service to utility customers with account delinquencies, which also prohibited the imposition of penalties for non-payment, expired on September 30th.  With that, water utilities are free to resume service terminations and the imposition of non-payment penalties on delinquent accounts.  

The Lakehaven Board has chosen to delay shutting off customers with delinquent bills until 2022 (See Resolution No. 2021-1356 Delinquent Account Management Plan).  The purpose for the delay is to allow customers with delinquent accounts the full opportunity to avoid shutoffs by paying, or make arrangements to pay, delinquent accounts.  Beginning January 1, the District will begin imposing both interest charges on new delinquencies and penalties, reduced from 10% to 5%, for non-payment.   For accounts where payment arrangements have not been made, or met, shutoffs will resume on accounts with delinquencies greater than $500 in March.   The same will apply to accounts over $200 in July.  On September 1, 2022, all normal collection activities and charges will resume on accounts where payment arrangements have not be made or met.

Assistance may be available from the King County Multi-Service Center (MSC) for low income households with account delinquencies.  You can schedule an appointment with MSC by phone, at (253) 517-2263, or online .  These utility assistance funds are limited so we encourage you to contact MSC as soon as you can.  We also have a limited amount of funds in our existing Customer Assistance Program (CAP) for assistance.   You can contact Customer Service at 253-941-1516 to inquire about the availability of CAP funds.     

The District is committed to working with you on arrangements that enable you to pay your account balance and avoid penalties and shutoffs.  If you are unable at the present time to pay your account in full, we urge you to contact our Customer Service Department to make payment arrangements.  


Financial Assistance

DSHS Disaster Cash Assistance Program Available Learn more »

Lakehaven Delinquent Account Management Plan Learn more »

Governors Utility Ratepayer Assistance and Preservation of Essential Services (PDF) Learn more »


DOH Reopening your Business? Precautions against Legionnaires Disease (PDF) Learn more »

EPA Coronavirus and Drinking Water and Wastewater Learn more »

CDC Centers for Disease Control and Prevention Learn More »

Washington State Coronavirus Response (COVID-19) Learn More »