COVID-19 Resources

  1. TEMPORARY HOURS (Updated 9/1/2021)

    Effective August 31, 2021 the doors are closed to the public until further notice in the Administration and Development Engineering departments.

    The temporary office hours are  Monday through Friday from 9 a.m. to 3 p.m.

    Customer Service and Development Engineering departments are available for in-person visits by appointment only.  Contact them by phone or email to schedule an appointment. Outside of the temporary office hours you may call to leave a message or Email as follows:


    Customer ServiceDevelopment Engineering
    Location:
    (Federal Way)
    Administration Bldg
    31527 1st Ave S
    Water Operations Bldg
    31623 1st Ave S
    Phone:253-941-1516 *253-945-1580
    Email:EmailEmail


    Emergencies and Non-Emergencies:  
    * Call 253-941-1516 to report a water or sewer emergencies after business hours.

    Visit Contact Us to lookup:

    • Other Departments and Staff 
    • Business closures
    • Lakehaven Building Addresses

MORATORIUM ON SHUTOFFS Ended on SEPTEMBER 30, 2021...


The Governor’s moratorium on shutting off water service to utility customers with account delinquencies, which also prohibited the imposition of penalties for non-payment, expired on September 30th.  With that, water utilities are free to resume service terminations and the imposition of non-payment penalties on delinquent accounts.  

The Lakehaven Board has chosen to delay shutting off customers with delinquent bills until 2022 (See Resolution No. 2021-1356 Delinquent Account Management Plan).  The purpose for the delay is to allow customers with delinquent accounts the full opportunity to avoid shutoffs by paying, or make arrangements to pay, delinquent accounts.  Beginning January 1, the District will begin imposing both interest charges on new delinquencies and penalties, reduced from 10% to 5%, for non-payment.   For accounts where payment arrangements have not been made, or met, shutoffs will resume on accounts with delinquencies greater than $500 in March.   The same will apply to accounts over $200 in July.  On September 1, 2022, all normal collection activities and charges will resume on accounts where payment arrangements have not be made or met.

Assistance may be available from the King County Multi-Service Center (MSC) for low income households with account delinquencies.  You can schedule an appointment with MSC by phone, at (253) 517-2263, or online .  These utility assistance funds are limited so we encourage you to contact MSC as soon as you can.  We also have a limited amount of funds in our existing Customer Assistance Program (CAP) for assistance.   You can contact Customer Service at 253-941-1516 to inquire about the availability of CAP funds.     

The District is committed to working with you on arrangements that enable you to pay your account balance and avoid penalties and shutoffs.  If you are unable at the present time to pay your account in full, we urge you to contact our Customer Service Department to make payment arrangements.  

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Financial Assistance


DSHS Disaster Cash Assistance Program Available Learn more »

Lakehaven Delinquent Account Management Plan Learn more »

Governors Utility Ratepayer Assistance and Preservation of Essential Services (PDF) Learn more »

Precautions


DOH Reopening your Business? Precautions against Legionnaires Disease (PDF) Learn more »

EPA Coronavirus and Drinking Water and Wastewater Learn more »

CDC Centers for Disease Control and Prevention Learn More »

Washington State Coronavirus Response (COVID-19) Learn More »

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