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MAKING PAYMENTS WHILE Doors are closed... 

DOORS ARE CLOSED but Customer Service is  open by phone between  9 A.M. - 3 P.M.  

You may put your payment in the secure payment box located across the driveway. If you are paying in cash, please use an envelope with your name and account number or property address written on the envelope. We have provided envelopes at the payment box for your use.


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  1. TEMPORARY HOURS (Updated 9/1/2021)

    Effective August 31, 2021 the doors are closed to the public until further notice in the Administration and Development Engineering departments.

    The temporary office hours are  Monday through Friday from 9 a.m. to 3 p.m.

    Customer Service and Development Engineering departments are available for in-person visits by appointment only.  Contact them by phone or email to schedule an appointment. Outside of the temporary office hours you may call to leave a message or Email as follows:


    Customer ServiceDevelopment Engineering
    Location:
    (Federal Way)
    Administration Bldg
    31527 1st Ave S
    Water Operations Bldg
    31623 1st Ave S
    Phone:253-941-1516 *253-945-1580
    Email:EmailEmail


    Emergencies and Non-Emergencies:  
    * Call 253-941-1516 to report a water or sewer emergencies after business hours.

    Visit Contact Us to lookup:

    • Other Departments and Staff 
    • Business closures
    • Lakehaven Building Addresses
  1. Customer Service


    Physical Address
    31627 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Phone: 253-941-1516
    Fax: 253-839-9738
    Emergency: 253-941-1516