- My Account
31627A 1st Avenue S
Federal Way, WA 98003
P.O. Box 4249
Federal Way, WA 98063
Phone: : 253-941-1516Fax: : 253-839-9738Emergency Phone: : 253-941-1516
Online Bill Pay Options
What services or forms are you looking for?
- Selling or purchasing a house?
- Complete the Ownership Change Form (PDF)
- See also the Start or Stop Service page
- Have you discovered a leak?
- Complete the Leak Adjustment Form (PDF)
- Do you need to temporarily suspend service?
- Complete the Request Temporary Suspension Form (PDF)
- Is your account delinquent? What are your options?
- New construction?
- Visit Development Engineering (DE) department web page or Email
BUSINESS OFFICE HOURS
Monday through Friday
The Main HQ Campus is under construction and will be ongoing for the coming year. Access and parking is limited. Please use extreme caution when driving or walking through the campus parking lot.
Business Hours: Monday - Friday
Office Hours: 8AM to 4 PM
Development Engineering (DE)
Office Hours: 8AM to 3 PM
Main headquarters campus is under construction
Beginning July 15, 2022 Customer Service and Billing Staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM. On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM).
Effective August 10, 2022 the DE office is TEMPORARILY CLOSED to visitors and customers except by special appointment, due to construction safety concerns. We anticipate this office closure to only last a few weeks.
Parking is limited during construction. The Water Shop Building (Development Engineering) will have two designated customer parking spots in front of the customer service entrance to the building.
Contact either Customer Service and Development Engineering outside office hours or email as follows:
Customer Service Development Engineering Emergencies Location:
31627A 1st Ave S
Water Operations Building
31627B 1st Ave S
Emergencies and Non-Emergencies:
* Call 253-941-1516 to report a water or sewer emergencies after business hours.
Phone: 253-941-1516 * 253-945-1581 Email: Visit Contact Us for more information