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Online Bill Pay Options
MAKING PAYMENTS WHILE Doors are closed...
DOORS ARE CLOSED but Customer Service is open by phone between 9 A.M. - 3 P.M.
You may put your payment in the secure payment box located across the driveway. If you are paying in cash, please use an envelope with your name and account number or property address written on the envelope. We have provided envelopes at the payment box for your use.
Popular Topics
What services or forms are you looking for?
- Selling or purchasing a house?
- Complete the Ownership Change Form (PDF)
- See also the Start or Stop Service page
- Have you discovered a leak?
- Complete the Leak Adjustment Form (PDF)
- Do you need to temporarily suspend service?
- Complete the Request Temporary Suspension Form (PDF)
- Is your account delinquent? What are your options?
- New construction?
- Visit Development Engineering (DE) department web page or Email
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TEMPORARY HOURS (Updated 9/1/2021)
Effective August 31, 2021 the doors are closed to the public until further notice in the Administration and Development Engineering departments.
The temporary office hours are Monday through Friday from 9 a.m. to 3 p.m.
Customer Service and Development Engineering departments are available for in-person visits by appointment only. Contact them by phone or email to schedule an appointment. Outside of the temporary office hours you may call to leave a message or Email as follows:
Customer Service Development Engineering Location:
(Federal Way)Administration Bldg
31527 1st Ave SWater Operations Bldg
31623 1st Ave SPhone: 253-941-1516 * 253-945-1580 Email: Email Email Emergencies and Non-Emergencies:
* Call 253-941-1516 to report a water or sewer emergencies after business hours.Visit Contact Us to lookup:
- Other Departments and Staff
- Business closures
- Lakehaven Building Addresses
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Customer Service
Physical Address
31627 1st Avenue S
Federal Way, WA 98003
Mailing Address
P.O. Box 4249
Federal Way, WA 98063
Phone: 253-941-1516Fax: 253-839-9738Emergency: 253-941-1516
- How do I check for a leak?
- Do you offer payment assistance for low income customers?
- Can I get a leak adjustment if I had a leak on my property?
- What do I need to do when I sell or purchase property in your district?
- What do I need to do if I am renting out my property?
- Can I transfer the bill into my name, if I am the tenant renting the property?
- How can I make a donation to your Customer Assistance Program?
- What is the Capital Facilities Charge Capacity Rental Program?