- My Account
Online Bill Pay Options
What services or forms are you looking for?
- Selling or purchasing a house?
- Have you discovered a leak?
- Complete the Leak Adjustment Form (PDF)
- Do you need to temporarily suspend service?
- Complete the Request Temporary Suspension Form (PDF)
- Is your account delinquent? What are your options?
- New construction?
The dropbox is located South of the Lakehaven entrance sign.
REGULAR BUSINESS HOURS: Monday - Friday
Customer Service Development Engineering Office Hours: 8AM to 4 PM 8AM to 3:30 PM EXCEPT Thursday: 8AM to 2PM Location: Headquarters Building A (Customer Service (on the right inside) Headquarters Building A - Development Engineering (on the left inside) (Federal Way) 31627A 1st Ave S 31627S 1st Ave Phone: 253-941-1516 253-945-1581 Email: Beginning July 15, 2022 Customer Service and Billing staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM. On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM). EMERGENCY
Call 253-941-1516 to report a water or sewer emergencies after hours (weekday evenings and weekends).
Contact Us to find other resources:
- Other Departments and Staff
- Business closures
- Lakehaven Building Addresses