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What services or forms are you looking for?

Selling or purchasing a house?
- Complete the Ownership Change Form (PDF)
- See also the Start or Stop Service page
Have you discovered a leak?
- Complete the Leak Adjustment Form (PDF)
Do you need to temporarily suspend service?
- Complete the Request Temporary Suspension Form (PDF)
Is your account delinquent? What are your options?
- Refer to Resolution 2021-1356 Delinquent Account Management Plan(PDF)
New construction?
- Visit Development Engineering (DE) department web page or Email

OFFICE HOURS
(Updated 3/3/2022)
Customer Service
Effective March 7, 2022 office hours are Monday through Friday from 8 a.m. to 4 p.m.
Construction activity will be ongoing for the coming year. Access to the facilities and parking is limited. Please use caution when visiting Lakehavens' Administration Building and Water Operations Building.
Development Engineering (DE)
Beginning on Monday, 3/21/2022 office hours will be 8:00 AM to 3:00 PM and open to the public with no appointment necessary.
Parking is limited during construction. The Water Shop Building (Development Engineering) will have two designated customer parking spots in front of the customer service entrance to the building.
Contact either Customer Service and Development Engineering outside office hours or email as follows:

Customer Service Development Engineering
Location:
(Federal Way) Administration Building
31527 1st Ave S Water Operations Building
31623 1st Ave S
Phone: 253-941-1516 * 253-945-1581
Email: Email Email

Emergencies and Non-Emergencies:
* Call 253-941-1516 to report a water or sewer emergencies after business hours.
Visit Contact Us to lookup:
- Other Departments and Staff
- Business closures
- Lakehaven Building Addresses