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COVID-19 TEMPORARY customer SERVICE HOURS - Doors are closed
DOORS ARE CLOSED but Customer Service is open by phone between 9 AM - 3 PM
You may put your payment in the secure payment box located across the driveway. If you are paying in cash, please use an envelope with your name and account number or property address written on the envelope. We have provided envelopes at the payment box for your use.
Popular Topics
What services or forms are you looking for?
- Selling or purchasing a house?
- Complete the Ownership Change Form (PDF)
- See also the Start or Stop Service page
- Have you discovered a leak?
- Complete the Leak Adjustment Form (PDF)
- Do you need to temporarily suspend service?
- Complete the Request Temporary Suspension Form (PDF)
- Is your account delinquent? Would you like to make payment arrangements?
- Complete the Account Payment Plan Agreement Form (PDF)
- New construction?
- Visit Development Engineering (DE) department web page or
Email
- Visit Development Engineering (DE) department web page or
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Customer Service
Physical Address
31627 1st Avenue S
Federal Way, WA 98003
Mailing Address
P.O. Box 4249
Federal Way, WA 98063
Phone: 253-941-1516Fax: 253-839-9738Emergency: 253-941-1516
COVID-19 Temporary Hours:
Monday through Friday
9AM - 3PM
Contact other Departments and Office Closures schedule