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Doors Are Locked...

...during business hours.

As a precautionary measure to help preserve the health of our community, the District would appreciate if you would put your payment in the secure payment box located across the driveway. If you are paying in cash, please use an envelope with your name and account number or property address written on the envelope.

We have provided envelopes at the payment box, for your use.



If you have any questions regarding cash payment and change, or other payment options please call or email  Customer Service.

  • Hours: 9AM to 3PM due to reduced staffing during COVID.
  •  Call: 253-941-1516
  • Email:  Customer Service 
  • Automated payments: 1-844-531-3702
  • Online payments:  click buttons above or go to My Payment Options

The District has previously suspended the termination of water service to properties with delinquent account balances. The District will also restore service to any property where service was terminated prior to the suspension of shutoffs. No payment will be required in connection with the restoration of service. Because we do not want to restore service where it might cause property damage, or be unwanted for other reasons, we ask that you contact the District and let us know that you wish to have your service restored. You may call 253-941-1516.

 Delinquent Account Payment Plan

The Delinquent Account Payment Plan has been established to assist District customers impacted by the COVID-19 Emergency. The complete program details are explained in Resolution No. 2020-1339 (PDF).

  Customer Assistance Program Changes (CAP)

The Board of Commissioners has implemented changes to the eligibility requirements for the District’s CAP. Effective immediately customers who have lost jobs or businesses due to the COVID-19 Emergency will be eligible for a one-time payment of fifty dollars ($50) towards a water and/or sewer bill that became due on, or after March 23, 2020.

Contact Customer Service if you need assistance from the CAP program. Customers using CAP funds will be asked to provide contact phone numbers. These numbers will be provided to the King County Multi-Service Center (MSC) to enable the MSC to make follow up contact with recipients.

  1. Customer Service

    Physical Address
    31627 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Phone: 253-941-1516
    Fax: 253-839-9738
    Emergency: 253-941-1516

    Business Hours:
       Monday through Friday
        Temp 9AM - 3PM 
       Holiday Closures

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