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COVID-19 TEMPORARY customer SERVICE HOURS - Doors are closed 

DOORS ARE CLOSED but Customer Service is  open by phone between  9 AM - 3 PM  

You may put your payment in the secure payment box located across the driveway. If you are paying in cash, please use an envelope with your name and account number or property address written on the envelope. We have provided envelopes at the payment box for your use.


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  1. Customer Service


    Physical Address
    31627 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Phone: 253-941-1516
    Fax: 253-839-9738
    Emergency: 253-941-1516

    COVID-19 Temporary Hours:
       Monday through Friday
         9AM - 3PM 
    Contact other Departments and Office Closures schedule