Customers

Smiling female representative wearing phone headset

What is AMR?

It's a new Automatic Meter Reading (AMR) program that Lakehaven is implementing.  The full program will involve the replacement of all manual-read meters (approximately 35,000) with AMR meters. Read More...

 

Payments


Log in to pay your bill online
Use your Visa, Mastercard or Discover card to pay your utility bill through our payment processing partner Retail Lockbox Management Services.

Payment Options
Acceptable forms of payment are check, cash, money order, credit or debit card (Visa, Mastercard or Discover card), or E-check.

Customer Assistance Program
The Customer Assistance Program is for helping those customers in our community who find themselves unable to pay their water/sewer bills.
 More Information...

COVID-19

Billing Rates & Charges


Water Rates
View our rate table for the Lakehaven Water and Sewer District’s residential and commercial water and sewer charges.

Sewer Rates
View the sewer rates for single and multi-family homes, flows to King County, and Pierce County.

Rates Glossary
View a list of glossary terms and the definitions for the sewer and water rates pages. 

Capacity Rental Charge
The Capacity Rental Charge allocates a charge to customers using more capacity in the water and/or sewer systems than purchased (typically at connection) for the property served.


In response to the COVID-19 pandemic a delinquent account payment plan has been established as outlined in  Resolution 2020-1339(PDF) .  Accordingly if you're eligible, you may submit the Delinquent Account Payment Plan Agreement Form (PDF) Contact Customer Service for more information.
  1. Customer Service


    Physical Address
    31627 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Phone: 253-941-1516
    Fax: 253-839-9738
    Emergency: 253-941-1516

    Business Hours:
       Monday through Friday
       8AM - 4:30PM
       Holiday Closures


Customer Newsletters

news
Franchise Agreement with City of Federal Way
Pursuant to Resolution No. 2016-1258, the District and City of Federal Way reached a 10 year agreement in March 2016 on a new right-of-way franchise that spells out the terms for the District’s ownership, operation and maintenance of the water and sewer lines within City roads. Read the complete article that was published in the District's May/June 2016 Newsletter