Report a Problem or Concern

InteriorReportProblem
  1. Tim Osborne

    Water Operations Manager

    Contact the Water Quality department to report an issue,  253- 945-1614 or Email.

    If you are experiencing an after hours emergency please call the main number, 253-941-1516 and leave a message.  One of our staff will be paged immediately.


ABOUT SERVICE INTERRUPTIONS
Occasional service interruptions are necessary to repair, replace, or install water mains. When possible, we will notify affected customers about scheduled maintenance or construction that requires temporarily turning off the water.

In the event of a main break, leak, or other emergency, water service may be interrupted without notice in order to isolate the break, prevent flooding, and repair the main as quickly as possible. Most repairs are made within several hours.

DISCOLORED WATER

After maintenance work on a water main in your area, you may see discolored water when you turn on the tap. This is caused by mineral and other deposits that settle out of the water and build up on the pipe wall over time. This is not harmful. Our crews try to prevent discolored water by opening a nearby fire hydrant to flush out the water main.  In cases where this is not possible, customers may experience discolored water.

If you are experiencing discolored water please turn on ALL the cold water faucets in your home including your sink, bathtub or shower, and let them run until they run clear. This will typically clear the water within about 10 minutes. If you are still experiencing discolored water after flushing your system, please email or call us at 253-945-1614 (or after hours at 253-941-1516). We would be happy to help diagnose and solve the issue with you. 

To prevent the buildup of mineral deposits in water mains, Lakehaven Water and Sewer District has a crew dedicated to flushing mains throughout our service area.