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BUSINESS OFFICE HOURS
Monday through Friday
The Main HQ Campus is under construction and will be ongoing for the coming year. Access and parking is limited. Please use extreme caution when driving or walking through the campus parking lot.
Business Hours: Monday - Friday Customer Service
Office Hours: 8AM to 4 PM
Development Engineering (DE)
Office Hours: 8AM to 3:30 PM EXCEPT Thursday: 8AM to 2PM
Main headquarters campus is under constructionBeginning July 15, 2022 Customer Service and Billing Staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM. On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM). Effective August 10, 2022 the DE office is TEMPORARILY CLOSED to visitors and customers except by special appointment, due to construction safety concerns. We anticipate this office closure to only last a few weeks.
Parking is limited during construction. The Water Shop Building (Development Engineering) will have two designated customer parking spots in front of the customer service entrance to the building.
Contact either Customer Service and Development Engineering outside office hours or email as follows:
Customer Service Development Engineering Emergencies Location:
(Federal Way)Headquarters Building
31627A 1st Ave SWater Operations Building
31627B 1st Ave SEmergencies and Non-Emergencies:
* Call 253-941-1516 to report a water or sewer emergencies after business hours.Phone: 253-941-1516 * 253-945-1581 Email: Email Email Visit Contact Us for more information
BUSINESS CLOSURES
District offices are closed on these 2023 holidays:
Monday | Jan 16, 2023 | MLK Jr |
Monday | Feb 20 | President’s |
Monday | May 29 | Memorial |
Monday | June 19 | Juneteenth |
Tuesday | July 4 | Independence |
Monday | Sep 4 | Labor |
Friday | Nov 10 | Veteran’s |
Thursday & Friday | Nov 23/24 | Thanksgiving |
Monday & Tuesday | Dec 25/26 | Christmas |
Monday | Jan 2nd | New Year’s 2023 |
Department Contacts
These departments cannot answer billing questions about water or sewer accounts. Please call Customer Service 253-941-1516 for assistance with your account.
Phone Numbers | Phone | Fax | ||
---|---|---|---|---|
General Manager, Media Relations, John Bowman | 253-946-5401 | 253-839-9310 | ||
General Counsel, Steve Pritchett | 253-946-5428 | 253-839-9310 | ||
Commissioners | Members | |||
Customer Service Manager, LaVonda Malveaux | 253-946-5422 | 253-839-9738 | Email | |
Finance & Information Systems Director, Tom Drake | 253-945-1587 | |||
Accounting Manager, Amy Quinsey | 253-945-1587 | |||
Claims, Board & Public Records Clerk, Legal Assistant, Lisa Alexander | 253-946-5420 | 253-839-9310 | ||
Engineering - New Development/Services, Brian Asbury | 253-946-5407 | |||
Engineering - Capital Improvement Projects, Andrew Weygandt | 253-946-5440 | |||
Human Resources Manager, Carrie Peters | 253-946-5423 | 253-945-1670 | ||
Purchasing Manager, Mary Young | 253-946-5415 | |||
Wastewater Treatment Manager, John Barton | 253-945-1642 | 253-874-2507 | ||
Water Operations, Dawn Zern | 253-946-1416 | |||
Water/Sewer Maintenance/Construction, Joe Bolam | 253-946-5434 |
Our Locations | |
---|---|
Headquarters Building A (Bill payments and drop box for after hours) 31627A 1st Avenue S Federal Way, WA 98003-5201 Phone: 253-941-1516 (Seattle area) | Headquarters Building A (Mailing address) P.O. Box 4249 Federal Way, WA 98063-4249 Phone: 253-927-2922 (Tacoma area) Fax: 253-839-9310 |
Lakehaven Center - No longer in use. 31531 1st Avenue S Federal Way, WA 98023 Phone: 253-941-9529 | Water Shop Building B (Development Engineering) 31627B 1st Avenue S Federal Way, WA 98023 Phone: 253-945-1580 |
Lakota Wastewater Treatment Plant 3203 SW Dash Point Road Federal Way, WA 98023 Phone: 253-945-1606 | Redondo Wastewater Treatment Plant 515 S 288th Street Des Moines, WA 98198 Phone: 253-839-7441 |
Visiting Note: To all persons entering a Lakehaven Water and Sewer District building. Lakehaven Water and Sewer District requests that you minimize your use of scented products so that they are not perceptible to others while in any district building. This request is intended to provide a comfortable and healthy environment for everyone. Thank you. |