Contact Us
Report a water or sewer emergency to customer service:
253-941-1516
Emergency service is available after business hours. For non-emergencies call or Email customer service.
Customer service representatives are available during business* hours.
*Business Hours:
Monday through Friday 8:00 AM - 4:30 PMDistrict offices closed on holidays. See schedule. →
Development Engineering (DE) hours: Monday & Wed through Fri 8:00 AM - 4:30 PM. Shorter hours on Tuesdays 8:30 AM - 4:30 PM. This only applies to DE staff at the Water Shop Building located at 31623 1st Ave South, Federal Way.
HOLIDAY CLOSURES
District offices are closed on these 2020 holidays:
| Wednesday | Jan 1, 2020 | New Year’s 2020 |
| Monday | Jan 20 | MLK Jr |
| Monday | Feb 17 | President’s |
| Monday | May 25 | Memorial |
| Friday | July 3 | Independence |
| Monday | Sep 7 | Labor |
| Wednesday | Nov 11 | Veteran’s |
| Thu/Fri | Nov 26/27 | Thanksgiving |
| Thu/Fri | Dec 24/25 | Christmas |
| Fri | Jan 1, 2021 | New Year’s 2021 |
Department Contacts
These departments cannot answer billing questions about water or sewer accounts. Please call Customer Service 253-941-1516 for assistance with your account. Phone Numbers |
Phone |
Fax | ||
|---|---|---|---|---|
General Manager, Media Relations, John Bowman |
253-946-5401 | 253-839-9310 | ||
| General Counsel, Steve Pritchett | 253-946-5428 | 253-839-9310 | ||
| Commissioners | Members | |||
| Customer Service Manager, Kay Anthony | 253-946-5422 | 253-839-9738 | ||
| Finance & Information Systems Director, Morgan Dennis | 253-945-1615 | |||
| Accounting Manager, Tom Drake | 253-945-1587 | 253-946-1814 | ||
| Claims, Board & Public Records Clerk, Legal Assistant, Lisa Alexander | 253-946-5420 | 253-839-9310 | ||
| Engineering - New Development/Services, Brian Asbury | 253-946-5407 | 253-529-4081 | ||
| Engineering - Capital Improvement Projects, Wes Hill | 253-946-5440 | 253-946-9552 | ||
| Human Resources Manager, Carrie Peters | 253-946-5423 | 253-945-1670 | ||
| Purchasing Manager, Mary Young | 253-946-5415 | |||
| Wastewater Treatment Manager, John Barton | 253-945-1642 | 253-874-2507 | ||
| Water Operations, Darlene LeMaster | 253-946-5442 | 253-946-9552 | Staff | |
| Water/Sewer Maintenance/Construction, Joe Bolam | 253-946-5434 | 253-945-5434 |
| Our Locations | |
|---|---|
| Administration Building (Bill payments and drop box for after hours) 31627 1st Avenue S Federal Way, WA 98003-5201 Phone: 253-941-1516 (Seattle area) |
Administration Building (Mailing address) P.O. Box 4249 Federal Way, WA 98063-4249 Phone: 253-927-2922 (Tacoma area) Fax: 253-839-9310 |
| Lakehaven Center (Board Meeting Location) 31531 1st Avenue S Federal Way, WA 98023 Phone: 253-941-9529 |
Water Shop (Development Engineering) 31623 1st Avenue S Federal Way, WA 98023 Phone: 253-945-1580 |
| Lakota Wastewater Treatment Plant 3203 SW Dash Point Road Federal Way, WA 98023 Phone: 253-945-1606 |
Redondo Wastewater Treatment Plant 515 S 288th Street Des Moines, WA 98198 Phone: 253-839-7441 |
| Visiting Note: To all persons entering a Lakehaven Water and Sewer District building. Lakehaven Water and Sewer District requests that you minimize your use of scented products so that they are not perceptible to others while in any district building. This request is intended to provide a comfortable and healthy environment for everyone. Thank you. |
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