Contact Us

Smiling female representative wearing phone headset

    Monday through Friday

    The Main HQ Campus is under construction and will be ongoing for the coming year.  Access and parking is limited. Please use extreme caution when driving or walking through the campus parking lot.

    Business Hours: Monday - Friday

    Customer Service

    Office Hours: 8AM to 4 PM

    Development Engineering (DE)

    Office Hours:  8AM to 3:30 PM EXCEPT Thursday: 8AM to 2PM

    Main headquarters campus is under construction

    orange construction post_canva
    Beginning July 15, 2022 Customer Service and Billing Staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM.  On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM).

    Effective August 10, 2022 the DE office is TEMPORARILY CLOSED to visitors and customers except by special appointment, due to construction safety concerns.  We anticipate this office closure to only last a few weeks.

    Parking is limited during construction.  The Water Shop Building (Development Engineering) will have two designated customer parking spots in front of the customer service entrance to the building.

    Contact either Customer Service and Development Engineering  outside office hours or email as follows:

    Customer ServiceDevelopment EngineeringEmergencies
    (Federal Way)
    Headquarters Building
    31627A 1st Ave S
    Water Operations Building
    31627B 1st Ave S
    Emergencies and Non-Emergencies:  
    * Call 253-941-1516 to report a water or sewer emergencies after business hours.
    Phone:253-941-1516 *253-945-1581
    Visit Contact Us for more information



District offices are closed on these 2023 holidays:

MondayJan 16, 2023MLK Jr
MondayFeb 20President’s
MondayMay 29Memorial
MondayJune 19Juneteenth
TuesdayJuly 4Independence
MondaySep 4Labor
Friday Nov 10Veteran’s
Thursday & FridayNov 23/24Thanksgiving
Monday & TuesdayDec 25/26Christmas
MondayJan 2ndNew Year’s 2023

Department Contacts

These departments cannot answer billing questions about water or sewer accounts.  Please call Customer Service 253-941-1516 for assistance with your account.


Phone Numbers


 Fax Email


General Manager, Media Relations, John Bowman


 General Counsel, Steve Pritchett253-946-5428253-839-9310 Email
 Customer Service Manager, LaVonda Malveaux253-946-5422253-839-9738Email
 Finance & Information Systems Director, Tom Drake253-945-1587  Email
 Accounting Manager, Amy Quinsey253-945-1587  Email
 Claims, Board & Public Records Clerk, Legal Assistant, Lisa Alexander253-946-5420253-839-9310 Email
 Engineering - New Development/Services, Brian Asbury253-946-5407
 Engineering - Capital Improvement Projects, Andrew Weygandt253-946-5440
 Human Resources Manager, Carrie Peters253-946-5423253-945-1670 Email
 Purchasing Manager, Mary Young253-946-5415  Email
 Wastewater Treatment Manager, John Barton253-945-1642253-874-2507 Email
 Water Operations, Dawn Zern253-946-1416
 Water/Sewer Maintenance/Construction, Joe Bolam253-946-5434


 Our Locations 
Headquarters Building A
(Bill payments and drop box for after hours)
31627A 1st Avenue S
Federal Way, WA  98003-5201
Phone: 253-941-1516 (Seattle area)
Headquarters Building A
(Mailing address)
P.O. Box 4249
Federal Way, WA 98063-4249
Phone: 253-927-2922 (Tacoma area)
Fax: 253-839-9310
Lakehaven Center - No longer in use.
31531 1st Avenue S
Federal Way, WA 98023
Phone: 253-941-9529
Water Shop Building B
(Development Engineering)
31627B 1st Avenue S
Federal Way, WA 98023
Phone: 253-945-1580
Lakota Wastewater Treatment Plant
3203 SW Dash Point Road
Federal Way, WA 98023
Phone: 253-945-1606
Redondo Wastewater Treatment Plant
515 S 288th Street
Des Moines, WA 98198
Phone: 253-839-7441
Note: To all persons entering a Lakehaven Water and Sewer District building.  Lakehaven Water and Sewer District requests that you minimize your use of scented products so that they are not perceptible to others while in any district building.  This request is intended to provide a comfortable and healthy environment for everyone.  Thank you.