Contact Us

Smiling female representative wearing phone headset
  1. The dropbox is located South of the Lakehaven entrance sign.


    Customer ServiceDevelopment Engineering
    Office Hours:8AM to 4 PM  8AM to 3:30 PM EXCEPT Thursday: 8AM to 2PM
    Location:Headquarters Building A (Customer Service)Headquarters Building A - Development Engineering
    (Federal Way)31627A 1st Ave S31627A 1st Ave S
    Beginning July 15, 2022 Customer Service and Billing staff will be in a staff meeting the 3rd Friday of each month from 7:30 AM to 8:30 AM. On the third Friday of the month the office hours and phone hours will be 8:30 AM to 4:00 PM (instead of 8 AM to 4 PM).
    Call 253-941-1516 to report a water or sewer emergencies after hours (weekday evenings and weekends).

    Contact Us to find other resources:

    • Other Departments and Staff 
    • Business closures
    • Lakehaven Building Addresses


District offices are closed on these holidays:

MondayJan 15, 2024MLK Jr
MondayFeb 19President’s
MondayMay 27Memorial
MondayJune 19Juneteenth
TuesdayJuly 4Independence
MondaySep 2Labor
Friday Nov 11Veteran’s
Thursday & FridayNov 28/29Thanksgiving
Monday & TuesdayDec 24/25Christmas
MondayJan 1, 2025New Year’s 

Department Contacts

These departments cannot answer billing questions about water or sewer accounts.  Please call Customer Service 253-941-1516 for assistance with your account.


Phone Numbers


 Fax Email


General Manager, Media Relations, John Bowman


 General Counsel, Steve Pritchett253-946-5428253-839-9310 Email
 Customer Service Manager, LaVonda Malveaux253-946-5422253-839-9738Email
 Finance & Information Systems Director, Tom Drake253-945-1587  Email
 Accounting Manager, Amy Quinsey253-945-1637
 Claims, Board & Public Records Clerk, Legal Assistant, Lisa Alexander253-946-5420253-839-9310 Email
 Engineering - New Development/Services, Brian Asbury253-946-5407
 Engineering - Capital Improvement Projects, Andrew Weygandt253-946-5440
 Human Resources Manager, Carrie Peters253-946-5423253-945-1670 Email
 Purchasing Manager, Mary Young253-946-5415  Email
 Wastewater Treatment Manager, John Barton253-945-1642253-874-2507 Email
 Water Operations, Dawn Zern253-946-1416
 Water/Sewer Maintenance/Construction, Joe Bolam253-946-5434


 Our Locations 
Lakehaven Headquarters Building A
(Bill payments and drop box for after hours)
31627A 1st Avenue S
Federal Way, WA  98003-5201
Phone: 253-941-1516 (Seattle area)
Lakehaven Headquarters Building A
(Mailing address)
P.O. Box 4249
Federal Way, WA 98063-4249
Phone: 253-927-2922 (Tacoma area)
Fax: 253-839-9310
Lakehaven Center 
Building was demolished in 2023.
Water Operations Building B
(Development Engineering)
31627B 1st Avenue S
Federal Way, WA 98023
Phone: 253-945-1580
Lakota Wastewater Treatment Plant
3203 SW Dash Point Road
Federal Way, WA 98023
Phone: 253-945-1606
Redondo Wastewater Treatment Plant
515 S 288th Street
Des Moines, WA 98198
Phone: 253-839-7441
Note: To all persons entering a Lakehaven Water and Sewer District building.  Please minimize your use of scented products so that they are not perceptible to others while in any district building.  This request is intended to provide a comfortable and healthy environment for everyone.  Thank you.