Contact Us

COVID-19 Hours

Report a water or sewer emergency to customer service. Emergency service is available after business hours. For non-emergencies call or Email customer service.

Lakehavens' Customer Service staff (Admin Bldg.) and Development Engineering staff (Water Ops Bldg.) are open for business Monday through Friday, however the doors will remain closed to the public.

Customer Service and Emergency phone number:


District offices are closed on these 2021 holidays:

FridayJan 1, 2021New Year’s 2021
MondayJan 18MLK Jr
MondayFeb 15President’s
MondayMay 31Memorial
MondayJuly 5Independence
MondaySep 6Labor
Thursday Nov 11Veteran’s
Thu/FriNov 25/26Thanksgiving
Thu/FriDec 23/24Christmas
FriJan 31, 2021New Year’s 2021
Smiling female representative wearing phone headset

Department Contacts

These departments cannot answer billing questions about water or sewer accounts.  Please call Customer Service 253-941-1516 for assistance with your account.


Phone Numbers


 Fax  Email  


General Manager, Media Relations, John Bowman
253-946-5401 253-839-9310


 General Counsel, Steve Pritchett 253-946-5428 253-839-9310  Email  
 Customer Service Manager, Kay Anthony 253-946-5422 253-839-9738  Email  
 Finance & Information Systems Director, Morgan Dennis 253-945-1615    Email  
 Accounting Manager, Tom Drake 253-945-1587 253-946-1814  Email  
 Claims, Board & Public Records Clerk, Legal Assistant, Lisa Alexander 253-946-5420 253-839-9310  Email  
 Engineering - New Development/Services, Brian Asbury 253-946-5407 253-529-4081  Email  
 Engineering - Capital Improvement Projects, Wes Hill 253-946-5440 253-946-9552  Email  
 Human Resources Manager, Carrie Peters 253-946-5423 253-945-1670  Email
 Purchasing Manager, Mary Young 253-946-5415    Email  
 Wastewater Treatment Manager, John Barton 253-945-1642 253-874-2507  Email  
 Water Operations, Darlene LeMaster 253-946-5442 253-946-9552  Staff  
 Water/Sewer Maintenance/Construction, Joe Bolam 253-946-5434 253-945-5434  Email  

 Our Locations  
Administration Building
(Bill payments and drop box for after hours)
31627 1st Avenue S
Federal Way, WA  98003-5201
Phone: 253-941-1516 (Seattle area)
Administration Building
(Mailing address)
P.O. Box 4249
Federal Way, WA 98063-4249
Phone: 253-927-2922 (Tacoma area)
Fax: 253-839-9310
Lakehaven Center
(Board Meeting Location)
31531 1st Avenue S
Federal Way, WA 98023
Phone: 253-941-9529
Water Shop
(Development Engineering)
31623 1st Avenue S
Federal Way, WA 98023
Phone: 253-945-1580
Lakota Wastewater Treatment Plant
3203 SW Dash Point Road
Federal Way, WA 98023
Phone: 253-945-1606
Redondo Wastewater Treatment Plant
515 S 288th Street
Des Moines, WA 98198
Phone: 253-839-7441
Note: To all persons entering a Lakehaven Water and Sewer District building.  Lakehaven Water and Sewer District requests that you minimize your use of scented products so that they are not perceptible to others while in any district building.  This request is intended to provide a comfortable and healthy environment for everyone.  Thank you.