Customer Assistance Program

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  1. Customer Service

    Physical Address
    31627 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Phone: 253-941-1516
    Fax: 253-839-9738
    Emergency: 253-941-1516

About the Program

Lakehaven Water and Sewer District’s Customer Assistance Program is helping those customers in our community who find themselves unable to pay their water/sewer bills. Funding for this program comes from voluntary contributions from our employees, commissioners and from customers wishing to help their neighbors in need. The Multi-Service Center in Federal Way has been administering this program since it started and carefully screens fund recipients to determine eligibility and need. Since 1994 this fund has helped between 35 and 60 families per year.

Donations If you would like to contribute, please indicate your desired contribution on the appropriate space on your water/sewer payment stub and include your donation with your payment. Your contribution may be tax deductible, if you itemize deductions. Your donations are appreciated and can make a big difference in someone’s life. For those customers whose payment is through an automatic payment plan, you may send your donations directly to Lakehaven  Water and Sewer District along with a note indicating your request.

Contact Us

Please contact us at 253-941-1516 for more information on this program.