Customer Assistance Program

hands holding pink heart and fake gold coins
  1. Customer Service

    Physical Address
    31627A 1st Avenue S
    Federal Way, WA 98003

    Mailing Address
    P.O. Box 4249
    Federal Way, WA 98063

    Fax: 253-839-9738
    Emergency Phone: 253-941-1516

About the Program

Lakehaven Water and Sewer District’s Customer Assistance Program is helping those customers in our community who find themselves unable to pay their water/sewer bills. Funding for this program comes from voluntary contributions from our employees, commissioners and from customers wishing to help their neighbors in need. The Multi-Service Center in Federal Way has been administering this program since it started and carefully screens fund recipients to determine eligibility and need. Since 1994 this fund has helped between 35 and 60 families per year.

Donations If you would like to contribute, please indicate your desired contribution on the appropriate space on your water/sewer payment stub and include your donation with your payment. Your contribution may be tax deductible, if you itemize deductions. Your donations are appreciated and can make a big difference in someone’s life. For those customers whose payment is through an automatic payment plan, you may send your donations directly to Lakehaven  Water and Sewer District along with a note indicating your request.

Contact Us

Please contact us at 253-941-1516 for more information on this program.


Poverty Bay-Vashon Island Septic Maintenance Rebate Program

If you are a  septic system owner in the areas of Northwest Vashon Island and Poverty Bay, King Conservation District (KCD) is offering a rebate but you must complete the maintenance required by March 15, 2023 .  Here is a brief excerpt from their website below or get FULL DETAILS...

“King County is offering a rebate of up to $450 for septic maintenance activities performed in the project focus areas of Northwest Vashon Island and Poverty Bay. Eligible maintenance includes maintenance inspections, riser installation, and pumping. You can receive $200 toward a septic system inspection, $50 toward a riser installation (up to 2 per property), and/or $200 toward septic tank pumping which must be performed by a King County certified provider.

Only a few more months left into get your rebate. Have Questions? Need help? You can email or call 425-773-1668. KCD is administering the rebate for King County.