Important COVID-19 Information for our customers
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ATTENTION CUSTOMERS
DOORS ARE LOCKED As a precautionary measure to help preserve the health of our community, the District would appreciate if you would put your payment in the secure payment box located across the driveway. If you are paying in cash, please use an envelope with your name and account number or property address written on the envelope. We have provided envelopes at the payment box, for your use.
IMPORTANT PAYMENT CONTACT INFORMATION AND RESTORATION OF SERVICE TO CUSTOMERS
If you have any questions regarding cash payments and change or other payment options please call or email:
Customer Service: Due to reduced staffing, phone lines will be open from 9:00 am - 3:00 pm
Call (253) 941-1516 or Email
For automated payments: 1-844-531-3702
For online payments: www.lakehaven.orgThe District has previously suspended the termination of water service to properties with delinquent account balances. The District will also restore service to any property where service was terminated prior to the suspension of shutoffs. No payment will be required in connection with the restoration of service. Because we do not want to restore service where it might cause property damage, or be unwanted for other reasons, we ask that you contact the District and let us know that you wish to have your service restored. You may call 253-941-1516.
Customer Assistance Program
The Board of Commissioners has implemented changes to the eligibility requirements for the District’s Customer Assistance Program (“CAP”). Effective immediately, customers who have lost jobs or businesses due to the COVID 19 Emergency will be eligible for a one-time payment of fifty dollars ($50) towards a water and/or sewer bill that became due on, or after, March 23, 2020. If you need assistance from the CAP program, please contact Customer Service, by phone at 253-941-1516, or Email . Customers using CAP funds will be asked to provide contact phone numbers. These numbers will be provided to the King County Multi-Service Center (“MSC”) to enable the MSC to make follow up contact with recipients.
Water System Restoration
May 5, 2020
Flushing your water system now is important for homes and businesses that have been closed, or significantly reduced their water use, under Washington’s “Stay Home, Stay Healthy” order.
Corrosion particulates in the plumbing can accumulate, and chlorine residuals normally in the water to provide disinfection may have dissipated, which can cause bacteriological growth. Flushing removes the particulates and refreshes the water in the pipes with clean, chlorinated water from our distribution system.
Here are some steps to take to prepare your home and business water pipes after periods of low flow or no-flow conditions.Disaster Cash Assistance Program Available
Coronavirus and Drinking Water and Wastewater
Utility Ratepayer Assistance and Preservation of Essential Services